Huntington Customer Satisfaction Proven by High Net Promoter Score
One of the most important questions a business can ask a consumer is, “How likely are you to recommend us to a friend or colleague?” In fact, the very question is a key metric known as a “Net Promoter System”, or NPS, that allows companies to see just how satisfied customers are with their products or services. Many businesses determine their NPS by asking the question on a 0-10 scale, then calculating the percentage of customers who rated highly (in the 9 to 10 range) minus those who scored low (0-6 range).
“The Net Promoter Score is the key metric of the Net Promoter System,” according to a report in Bain & Company. “It is measured by asking ‘the ultimate question’ that allows companies to track promoters and detractors, producing a clear measure of an organization’s performance through its customers’ eyes.”
Huntington Learning Center, the premiere tutoring center in the U.S., scored an industry leading 75 points on its NPS, outperforming most competitors. In fact, the average industry score for the education sector is around 60 points, making Huntington Learning Center one of the top brands in the industry. Time and again, Huntington Learning Center has proven it is one of the highest performing tutoring franchises in the nation that’s guaranteed to deliver results.
Huntington Learning Center Always a Community Favorite
But don’t just take our word for it. Parents from all over the country have seen firsthand the amazing results generated at Huntington Learning Center.
“I am highly impressed so far with only 6 sessions into tutoring at Huntington,” Amanda Cochran said of the center in Mandeville, Louisiana. “The staff is incredibly warm and welcoming. My son feels very comfortable there, but most importantly, in only a very short time, he has more confidence and can’t wait to go back. I can’t wait to see more progress as we continue.”
Shawna Jenkins had this to say of the center in Abington, Pennsylvania: “My daughter LOVES coming to Huntington. She has never been so enthusiastic about learning and always talks about how nice the teachers are, and it’s only her third lesson. I especially love how my daughters lesson plans are tailored for her individual needs, and because of that I am very confident that Huntington will help build a great foundation for my daughter’s education.”
In Miami, Florida, Ruby Diaz-Martinez said her son was having issues with Physics and other tutoring centers weren’t getting the job done. “So happy I called Huntington. My son was having a hard time with Physics, and I tried two other tutoring companies that made me waste my time and took my money. Then I called Huntington and they were awesome! They did have Physics teachers and they were great!”
And in Brentwood, Tennessee, Karen Meadows said Huntington helped her son bring his ACT score up 7 points and led to him getting accepted to his first choice college, the University of Tennessee. “His tutor was engaging and he enjoyed working with her. We were kept informed through every step of the way and re-evaluated as needed. We could not be happier with the success he found thanks to Huntington. I highly recommend tutoring through Huntington. Literally life changing.”
Learn More about Franchising with Huntington Learning Center
If you’re searching for an investment with a franchise that excels at customer satisfaction and a brand with strong skills in developing a loyalty base, look no further than Huntington Learning Center. To learn more, visit our research pages here or request more information today!